Indian Railways is the fourth largest railway network in the world by size and caters to the needs of crores of population. As of March 2019, Indian Railways runs 13,523 passenger trains daily to various destinations. Due to some reasons like bad weather, obstructions on the track, railway authorities cancel a few trains daily and lists of the same will be displayed online for the convenience of the passengers. In the old era, passengers may have had to call the railway helpline to enquire about the status of the train. Thanks to digitization, all the information about the trains are available a few clicks away. eTrainStatus, one of the popular train enquiry service providers stands first in providing the Cancelled trains list to the passengers and save their precious time.
Cancellation of the train service is the final call taken by the Indian Railways. Authorities mostly either divert or partially cancel the trains depending on the situation present on the route. At eTrainStatus cancelled trains section, the list of trains is updated daily and passengers can know it before they start preparing for the journey. During this lockdown, both Indian Railways and IRCTC have cancelled 98% of the trains and are running just 300 trains to various destinations.
Once you see the status of the train booked by you as cancelled, the first thing you may worry is about the refund of your money paid for the ticket. Don’t worry, we will provide you with the cancellation and refund rules which might be of help.
How to Get Refund for the Train Tickets Booked Online?
In this digital era, It has become a practice by many people to book their reservation tickets online through IRCTC. For such users, IRCTC has made it clear that when the train gets cancelled, the ticket will be automatically cancelled and the refund will be initiated to the original source in 3 to 5 bank working days. However, users can check if the ticket is cancelled by logging into their IRCTC account.
How to Get Refund for Train Tickets Booked at Counter (Offline)?
Even for tickets booked through counters, Indian Railways automatically cancel the tickets and the passengers are asked to collect the refund amount by visiting the counter.
However in situations when passengers want to cancel their ticket, IRCTC has brought a new facility for those who had booked their tickets offline at railway station reservation counters. During this lockdown, it is not feasible to travel to the offline counters for any kind of enquiry. Hence, IRCTC has introduced the online portal called ‘Counter Ticket Cancellation’ to cancel the offline or counter booked tickets.
- Visit this link from your mobile or laptop
- Enter the PNR number in the field mentioned
- Then enter Train Number in the next field (you can find it on the reservation ticket)
- Then you will be asked to enter the OTP sent to the mobile number which you have mentioned on the reservation form submitted at the counter
- Enter captcha and there you go, your reservation ticket is cancelled. Do remember this online cancellation of counter tickets can be done only when you have given the mobile number in the reservation form.